Terms and conditions

Your card on file will be charged on the 3rd of each month. We are billing you for the current month that we are servicing. We charge a flat monthly rate. We do not charge extra for months that have 5 weeks, as most companies do. We are required to charge sales tax.

Just like you expect your pool to be serviced each week in a timely manner, we require timely payment. Payments are due by the 3rd day of the current month for which service is performed. Payments are late if not received 5 days after the due date.

• Billing Date: January 3rd for January service
• Payment Due Date: January 3rd  
• Late fee assessed as of: January 8th

A late fee of $15.00 will be applied if complete payment is not received 5 days after the due date.

All Autopayment accounts will be charged on the 3rd on every month.

Returned check fee of $35.00 will be applied to all returned checks.

It is the customer’s responsibility to maintain a proper water level in the pool at all times. Low water levels can result in equipment failure and costly repairs. 

We will replace small parts (under $50) as needed to keep your pool operating properly; these may be skimmer baskets, o-rings, skimmer lids, or pool cleaner parts (bags, wheels, or belts). The old item will be left on your deck or table upon replacement and you will be invoiced on your next monthly invoice. Any repairs or items that are over $50 will not be done without your prior approval. Broken parts and replacements will be documented on client's Skimmer profile. 

A filter should be completely disassembled and cleaned at a minimum of three times a year. We will notify you of this upcoming service on your monthly invoice prior to the service being performed. If you do not want this service performed you must CALL us immediately and notify us. There is an additional fee per cleaning, not including any replacement parts needed. Upon disassembly and inspection, we will replace any small parts that show signs of failure or excessive wear (under $50). If several grids need replacing or any large problems need attention we will contact you for approval.

Under certain circumstances, such as excess debris, large bather loads, or landscape blow-ins, it may be necessary to perform this service more than three times a year. This is done to maintain the proper flow of your equipment and prevent premature wear.

In order to properly maintain safe and clear swimming conditions, pool chemical levels must meet certain criteria.

Cyanaric acid (CYA) is a common water balance issue found in many pools. When CYA approaches or exceeds 100ppm High Tide pools will inform the client of the issue. CYA can only be removed via water dilution or pool draining. CYA levels over 100ppm will put the pool in “chlorine lock’ and inhibits chlorine from oxidizing harmful viruses and or diseases that can live in the water (E. coli, staphylococcus, giardia, etc.)

Specialty chemicals (stain and scale treatments, oil enzymes, conditioners, phosphate removers, algaecide, phosphate charge, excessive amounts of chlorine, acid, salt) are not included in the monthly service amount and will incur additional fees when applicable.

This is a huge part of what has made our company so successful. If you refer someone to us, please let us know about it! We will give you a $50 credit on your bill for any new customer that we do service or repair work for. Credit will be applied AFTER the new client’s first month of service. 

Home owners are responsible for access to the backyard. You must provide us with a combination for any lock on the gate. If we cannot gain access to your backyard that service week will be skipped without credit for that week of service.

If a dangerous dog is present in the backyard at time of service, the homeowner is required to put dog in safe place until service is completed. If a dangerous dog cannot be restrained at time of service, that service week will be skipped without any credit for the week skipped.

For holidays that fall on a weekday, such as Memorial Day, July 4th, Labor Day, etc.  your service day may not be your normal day but your pool will be serviced that week.

Most pool service companies charge on a weekly basis (52 weeks/year); however, we charge a flat monthly rate (48 weeks). There are two weeks per year that your pool will not be serviced and the monthly rate will not be adjusted. These weeks include:

1. The entire week between Christmas and New Years pools will not be serviced.
2. The week of Easter, pools will not be serviced on Monday or Tuesday.
3. The week of Thanksgiving, pools will not be serviced on Wednesday, Thursday, or Friday.
4. An additional week which you will be notified of in advance. Your pool will be left with enough chemicals to maintain the proper balance. We are always accessible by phone if an emergency arises.

We thank our customers for understanding that our employees need to take time off occasionally in order to continue to provide excellent service. Being in the service industry it is never easy to take a break and we do our best to work with clients if problems arise because of this.

Every reasonable effort will be made to maintain your pool on a specific day of the week, every week. But sometimes the threat of severe weather conditions; such as freezing rain, thunder and lightning, etc. may not allow us to provide the same level of service or any service at all.

For example: No service will be done on days if freezing rain, icy roads or snowy conditions exist. There will not be any kind of compensation, refund or rescheduling of service due to any act of nature which prevents us from servicing your pool on your regularly scheduled day.